Privacy policy
BeneBox is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how BeneBox collects, uses and shares your information when you use the BeneBox browser extension (‘the extension’) and website, www.joinbenebox.com. In this statement ‘we’, ‘our’ or ‘us’ refers to BeneBox Ltd.
This privacy policy explains how we use the data of BeneBox users and the data of users who represent charities. You can navigate to the relevant section below.
Users of the BeneBox browser extension
This section is for users who download and use the BeneBox browser extension.
What information do we collect?
- Account Information: When you create an account, we collect your email address, password, and the charity you have chosen to donate to.
- Donation Information: When you make a donation, we collect your card details for the transaction. The payment is processed by Stripe. We do not store any of your card information.
- Gift Aid Information: If you opt-in for Gift Aid, we collect your first name, last name, address, and your Gift Aid declaration. We share this information with the charity you have chosen.
- Marketing Preferences: If you opt-in to receive marketing emails from the charity you have chosen, we collect and share your name (if we have it) and email address with the selected charity.
- Emails: We send you emails related to your account activity, such as donation receipts, verification emails and reminders to donate. We may also send you emails about product updates, or to promote a new feature.
- Usage Data: We collect information about your use of the extension, such as the websites where the extension activates; the transaction value and the amount of "change" rounded up. This data is anonymized and does not identify you personally.
How do we use your information?
- Account management: We use your email address and password to create and access your account.
- Saving ‘change’ and making donations: Tracking your virtual change and completing donations to your chosen charity.
- Gift Aid declarations: Processing Gift Aid claims with the charities you donate to if you opt-in.
- Emails: Sending you emails which support using BeneBox, such as verification emails, donation receipts, and reminders.
- Charity marketing emails: Sharing your email address and name (if we have it) with your chosen charity for marketing purposes, if you opt-in.
- Service improvement: Using anonymized usage data to improve the functionality and user experience of the extension and website.
How do we share your information?
- Payment Processors: We use Stripe to process your donations. Stripe operates its own privacy policy, which you can find here.
- Charities: Sharing your donation amount with your chosen charity whenever you make a donation, and sharing Gift Aid information if you opt-in.
- Email provider: Sharing your email address and the contents of the email with our email provider PostMark. You can find their privacy policy here
Representatives of charities
This section is for representatives of charities who use our services.
What information do we collect?
- Personal information: Your name, email address, password, role within the charity, and phone number.
- Charity information: Name of the charity, charity number, and other relevant information about the charity.
- Usage data: Information about how you use the website to manage your charity's account and profile.
How do we use your information?
- Marketing: Sending you emails about BeneBox updates, promotional materials, and relevant information.
- Account creation and management: Managing your account and profile for the charity.
- Communication: Contacting you regarding your account, profile management, and other relevant updates.
How do we share your information?
- Email provider: Sharing your email address and the contents of the email with our email provider PostMark. You can find their privacy policy here.
Becoming a charity partner of BeneBox
If your charity decides to become a partner of BeneBox and feature on our platform to receive donations, additional information may be required. For example your bank account details so we can send donations to you. This information will be stored in the same secure way as outlined above. It may also be shared with third parties such as our payment provider Stripe.
General information
How do we store your information?
We store your information on secure servers with appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.
Your Rights
You have certain rights regarding your information:
- Access: You have the right to request access to the information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate information we hold about you.
- Erasure: You can request that we delete your information.
- Restriction: You can request to restrict the processing of your information.
- Objection: You can object to the processing of your information.
To exercise any of these rights, please contact us at support@benebox.uk
Data Security
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.
International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own. However, we will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
Children's Privacy
BeneBox is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with information, please contact us and we will take steps to delete that information.
Changes to this Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website.
Additional Information
- Cookie preferences: You can manage your cookie preferences through your browser settings.
- Analytics: We may use third-party analytics tools to collect and analyse anonymized usage data.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@benebox.uk