Terms of use

Last Updated: 26 June 2025

1. Introduction

Welcome to BeneBox. This Terms of Use Agreement ("Agreement") governs your use of the BeneBox browser extension and website ("Services"). By using our Services, you agree to comply with and be bound by this Agreement. If you do not agree with these terms, please do not use our Services. In the following agreement, 'you' and 'user' are used interchangeably.

BeneBox follows the Fundraising Regulator's Code of Fundraising Practice and intends to apply for registration once eligible (after 12 months of operation).

2. About BeneBox

BeneBox is a browser extension that rounds up change from online shopping and donates it to a charity chosen by the user. The corresponding website allows users to choose their charity, make donation payments, track donation history, and manage their accounts.

Users can save change without choosing a charity or setting up an account, but must choose a charity to make donations. Payment is only made when you donate the saved-up change.

3. Account Creation

To track donations and manage your account, you must create an account by providing an email address and password. All data handling is governed by our Privacy Policy, which details how we store and manage your data.

4. Age Restrictions

Our Services are intended for use by individuals who are 18 years of age or older. By using BeneBox, you confirm that you are at least 18 years old.

If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Parents or guardians who believe that their child has provided us with personal information without their consent should contact us at support@benebox.uk.

5. Emails

By creating an account or making donations, you agree to receive emails from BeneBox. These will include transactional emails (e.g. donation receipts). We may also email you when we release new features or have some news to share. You may unsubscribe from non-transactional emails at any time by using the unsubscribe link or contacting support@benebox.uk.

6. Rounding-up

BeneBox will round up your change to the nearest £1, £5, or £10, depending on how much the total cost of your shopping was.

You cannot change the amount of money that BeneBox offers to round up but you can choose whether to accept it.

7. Donations

When you donate using BeneBox, the payment is processed by a third-party payment provider, Stripe. Stripe's terms and conditions and privacy policy apply to these transactions.

BeneBox sends 100% of your donation amount to the charity you have chosen.

• Transaction Fee: BeneBox charges a transaction fee of £0.30 each time you donate. This is to cover Stripe's payment processing fees and is not passed on to the charity. This will be labelled clearly when you pay.
• Refunds: You may request a refund of your donation within 14 days of the donation date by emailing support@benebox.uk. Any donation refunded will be returned to the original payment method. The 30p transaction fee is not refunded, as it covers payment processing costs already incurred.

8. Gift Aid

By opting into Gift Aid, you confirm you are a UK taxpayer and understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations, it is your responsibility to pay the difference. BeneBox will share your name and address with the charity solely for the purpose of claiming Gift Aid.

It is your responsibility to ensure the accuracy of the information provided for the Gift Aid declaration. BeneBox is not liable for any tax implications related to Gift Aid.

9. Marketing Opt-In

If you opt in to receive marketing communications from the charity, we will share your email address with the charity. BeneBox does not send marketing emails on behalf of charities. To unsubscribe from these communications, please contact the charity directly.

10. Account Deletion

You can request to delete your account and all data we hold on you by contacting support@benebox.uk. You can also delete your account in the 'My Account' area of the website.

11. Acceptable Use

By using BeneBox, you agree not to:

• Use the Services for any unlawful purposes or in a way that violates any local, national, or international law.
• Use the Services to transmit, distribute, or store any material that is defamatory, obscene, offensive, or otherwise objectionable.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available.
• Attempt to gain unauthorized access to the Services or any accounts, computer systems, or networks connected to the Services.
• Use the Services to distribute unsolicited promotional or commercial content or other forms of solicitation (spam).
• Use any automated means to access the Services for any purpose without our express written permission.
• Collect or harvest any personal data of other users without their consent.

12. Intellectual Property

All content, trademarks, and data on this website and the BeneBox browser extension are the property of BeneBox and are protected by UK and EU intellectual property laws.

13. Limitation of Liability

To the extent permitted by law, BeneBox will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Services.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom, including the UK Consumer Rights Act 2015, the UK General Data Protection Regulation (UK GDPR), and other applicable UK consumer protection laws.

15. Changes to Terms

BeneBox reserves the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the Services constitutes acceptance of the revised terms.

16. Data protection and consumer rights

You have the right to access, correct, delete, or restrict use of your personal data under UK data protection law. You may also request data portability or object to certain processing. To make a request or complaint, contact support@benebox.uk or the Information Commissioner's Office (ICO).

17. Contact Information

If you have any questions about this Agreement or you wish to make a complaint to BeneBox, please contact us at support@benebox.uk. We aim to respond within five working days.

You also have the right to escalate issues to the Fundraising Regulator or the Charity Commission.

By using BeneBox, you acknowledge that you have read, understood, and agree to be bound by these terms of use.